
Frequently asked questions
A full overview off all frequently asked questions
Ping is an NFC-powered marketing tool that helps businesses collect online reviews effortlessly. Customers simply tap their phone on the Ping card, tag, or stand, and they are instantly redirected to leave a review.
If you are looking for your Google Business Review Link . Please click here and you'll be redirected to the tutorial. In case you can't figure it out, you can reach us through WhatsApp - for urgent matters. Or via E-mail for non-urgent matters.
Ping simplifies the review process, increasing customer engagement and boosting your online reputation. More reviews mean higher visibility, credibility, and potential revenue growth.
Any business that benefits from customer feedback, including restaurants, cafés, hotels, retail stores, salons, service providers, and more.
No, ping works without the need for an app. Customers just tap the card or stand with their smartphone and are redirected to the review page instantly.
We provide NFC business cards, review tags, table stands, and display plates customized to fit your business needs.
Yes! We offer customization options such as branding, logos, and personalized text to align with your business identity. This option requires MOQ!
Yes, our products are designed for long-term use, featuring water-resistant materials and a lifetime replacement guarantee.
No, ping uses NFC (Near Field Communication) technology, which requires no charging or batteries
1. All ping products can come pre-configured and ready to use if you've selected this option during check-out. If you did so, simply place them in high-traffic areas or hand them to customers to start collecting reviews. 2. If you've selected the option of self-configuration during check-out, please click here, and you'll be redirected to the tutorial page. 3. Alternativily, if you are looking for your Google Business Review Link . Please click here and you'll be redirected to the tutorial,
Most modern smartphones support NFC.
iPhone: Works on iPhone 7 and newer. Users must tap near the top of the device.
Android: Most Android phones support NFC. Users must tap the center-back of the device.
Each ping product includes a QR code as a backup, allowing customers to scan and leave a review manually.
Ping directs customers to your chosen review platform, such as Google Reviews, Trustpilot, Tripadvisor, etc.
Not through a direct link to the platform. You'll need a link tree for this. Please E-mail us regarding this and we can arange it for you.
Ping encourages real-time, genuine customer feedback by making it easy for actual visitors to leave a review at the moment of service.
We charge a one-time fee per product (€10-€60 per unit). This includes all the benefits that we offer when buying our products. If you want to read more about benefits please click here. COMING SOON! Monthly subscription (€5-€7 per unit) for indepth customer data analytics, support, and lifetime product replacement.
Not for normal orders. MOQ only applies to customised products.
No hidden fees! All pricing is transparent, covering hardware, customization, and software support.
Only after the first 6 months of the contract, you will receive full contractual flexibility.
With our monthly analytics reports, you can track (only avaialable for pre-configuration done by us):
✔ Number of customer interactions
✔ Review submission rates
✔ Engagement trends
✔ Conversion insights ✔ Interactions per individual product ✔ Indepth analysis of your data ✔ Areas of improvement ✔ Your "Golden Hours" for each days of the week (When candidates are most likely to leave a review) ✔ Employees engagement rate with customers
You’ll receive a detailed report every month via email.
All products are shipped from our distribution center in Amsterdam.
Standard delivery in the Netherlands: 1-2 Business Days. Standard delivery in Europe: 3-5 Business Days Standard international delivery: 5-25 Business Days
Yes! We offer a 30-day money-back guarantee and lifetime free replacement if your Ping product stops working or breaks. However the expeditor carries the delivery costs.
You can reach us via email, phone, WhatsApp or live chat on our website.
We provide step-by-step guides, video tutorials, and live customer support to assist you.
Yes! We offer special discounts and support for bulk orders. Contact us for a custom quote.
We provide NFC business cards, review tags, table stands, and display plates customized to fit your business needs.