At Ping, we strive to ensure fast, reliable, and secure delivery of all orders. Our goal is to process and ship your order within 1-2 business days. However, as we rely on third-party couriers for delivery, unexpected delays may occur. Below are our shipping policies, including coverage, liability, and return shipping guidelines.

1. Order Processing & Lead Time

✔ All orders are processed within 1-2 business days after payment confirmation.
✔ Orders placed before 12:00 PM (CET) are typically shipped the same day.
✔ Orders placed on weekends or public holidays will be processed on the next business day.

🚨 Important: While we aim for quick processing, shipping delays beyond our control may occur due to courier issues, customs clearance, or extreme weather conditions. We are not liable for such delays but will assist in tracking your shipment.

2. Delivery Methods & Estimated Shipping Times

We offer multiple shipping options based on location:

• Standard Shipping (Netherlands & EU): 2-5 business days

• Express Shipping: 1-3 business days

• International Shipping: 5-12 business days (depending on location)

• In-Hand Delivery (Amsterdam & Nearby Cities): On request, we may offer in-person delivery for orders within Amsterdam or nearby cities. Contact us for availability.

3. Shipping Fees

✔ Standard shipping fees vary based on destination and shipping method.
✔ Free shipping may be available on bulk orders or promotions.
✔ Customers can opt for insured shipping at an additional cost for extra protection.

🚨 Note: Shipping fees are non-refundable unless the return is due to an error on our part (wrong product, defective item, etc.).

4. Lost, Stolen, or Damaged Packages

Ping is NOT liable for packages lost, stolen, or damaged during transit.

Once an order leaves our facility and is in the hands of the courier, we cannot be held responsible for missing or stolen shipments.

🚨 To protect your order, we highly recommend:
✔ Choosing a secure shipping address (workplace, residential address with a concierge, etc.).
✔ Selecting tracked and insured shipping for valuable orders.
✔ Filing a claim directly with the courier in case of loss, theft, or damage.

📌 If a package is marked as delivered but has not been received:

1. Check with neighbors or household members.

2. Contact the shipping provider for GPS proof of delivery.

3. If the package is lost, contact us, and we will assist in resolving the issue with the courier.

5. Return Shipping & Liability

Customers are responsible for return shipping costs, unless:
✔ The item is defective or incorrect.
✔ The return falls under our Lifetime Warranty policy.

📌 Return Guidelines:

• Use a trackable shipping method for returns.

• We are not responsible for lost return shipments—retain proof of shipping.

• Refunds are processed only after we receive and inspect the returned item.

🚨 Important: If a package is damaged upon arrival, take clear photos of the package and item and contact us within 48 hours for further instructions.

6. International Shipping & Customs

✔ International shipments may be subject to customs duties, taxes, and import fees based on local regulations.
✔ These charges are the responsibility of the customer.
✔ Customs delays are beyond our control, and we are not responsible for hold-ups at the border.

🚨 Failure to pay customs duties may result in your package being returned or destroyed—we are not liable in such cases.

7. Address Errors & Failed Deliveries

If an incorrect address is provided during checkout, we cannot be held responsible for delivery failures.

📌 Solutions for Address Issues:
✔ If an order has not yet been shipped, contact us immediately to update your address.
✔ If an order is returned due to an incorrect address, reshipment fees will apply.

8. Contact Us for Shipping Support

If you experience shipping issues or delays, please reach out to us:
📧 Email: contact@mypingsolution.com
📞 Phone: +31 06 2713 4887

We are committed to ensuring you receive your order in perfect condition, and we will do our best to assist you in case of any issues.

Why Our Policy Stands Out

✅ Covers us against liability for lost/stolen packages.
✅ Strong return shipping guidelines to prevent misuse.
✅ Customs & address error disclaimers for international shipping.
✅ In-hand delivery option for Amsterdam & nearby cities (unique offering!).
✅ Solutions & recommendations to help customers avoid common issues.