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Privacy Policy

Last Updated: 25/01/2025

At Ping, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and store your data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your personal data. By using our website and services, you agree to the terms outlined in this policy.

1. Who We Are

Ping is a company based in the Netherlands specializing in NFC-powered review collection solutions. If you have any questions regarding this Privacy Policy, you can contact us at:
📧 Email: contact@mypingsolution.com
📞 Phone: +31 06 2713 4887

2. What Information We Collect

We collect both personal and non-personal data to improve your experience and ensure our services function effectively.

2.1 Personal Information

When interacting with our website or purchasing our products, we may collect the following personal details:
✔ Name
✔ Email Address
✔ Phone Number
✔ Shipping & Billing Address
✔ Payment Information (processed securely via third-party payment providers)
✔ Business Name (if applicable)

2.2 Non-Personal Information

We also collect non-identifiable information for analytical purposes, such as:
✔ IP Address
✔ Browser Type & Device Information
✔ Website Usage Data (via cookies & tracking tools)
✔ Geographic Location (non-precise)

3. How We Use Your Information

We use the information we collect for the following purposes:

✔ Order Fulfillment – Processing purchases, shipping orders, and providing order updates.
✔ Customer Support – Responding to inquiries and resolving issues.
✔ Marketing & Promotions – Sending special offers (only with your consent).
✔ Improving Our Services – Tracking website performance and user interactions.
✔ Security & Fraud Prevention – Monitoring transactions for fraudulent activity.
✔ Legal Compliance – Ensuring we adhere to applicable regulations.

🚨 We DO NOT sell, rent, or share your data with third parties for commercial purposes.

4. How We Share Your Information

We may share your data only when necessary and under the following conditions:

✔ Third-Party Service Providers – We share data with partners who help us provide essential services, such as:

  • Payment Processors (e.g., Stripe, PayPal)

  • Shipping & Logistics Providers (e.g., DHL, UPS)

  • Marketing & Analytics Services (e.g., Google Analytics, Meta Ads)

✔ Legal Requirements – If required by law, we may disclose your data in response to valid legal requests from authorities.

✔ Business Transfers – In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and improve marketing efforts.

5.1 Types of Cookies We Use

✔ Essential Cookies – Necessary for site functionality (e.g., login, shopping cart).
✔ Analytical Cookies – Help us understand website traffic and behavior.
✔ Marketing Cookies – Used for targeted advertising on platforms like Google and Facebook.

🔧 You can manage your cookie preferences in your browser settings.

6. How We Protect Your Data

We take data security seriously and implement industry-standard security measures, including:
✔ SSL Encryption – Protects sensitive data during transactions.
✔ Secure Payment Gateways – We do NOT store your payment details.
✔ Access Controls – Only authorized personnel have access to personal data.
✔ Regular Security Audits – To prevent data breaches and unauthorized access.

🚨 While we take all reasonable steps to secure your data, no method is 100% secure. We encourage users to take precautions, such as using strong passwords.

7. Data Retention & Your Rights

We store your data only as long as necessary for business and legal purposes.

7.1 Your Rights

You have the following rights under GDPR (General Data Protection Regulation):
✔ Access Your Data – Request a copy of the personal data we hold.
✔ Correct Your Data – Update or amend incorrect information.
✔ Delete Your Data – Request the removal of your personal data.
✔ Restrict Processing – Ask us to limit how we use your data.
✔ Opt-Out of Marketing – Unsubscribe from promotional emails.

📌 To exercise these rights, contact us at contact@mypingsolution.com.

8. Data Transfer & International Compliance

We store data in secure servers within the EU. If data is transferred outside the EU (e.g., for payment processing or analytics), we ensure compliance with GDPR by using trusted third-party services with adequate data protection measures.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us, and we will take necessary action.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our business, legal requirements, or technological advancements. We will notify users of significant changes via email or a notice on our website.

🕒 Last Updated: [Date]

11. Contact Us

For any questions or concerns about our Privacy Policy or your personal data, please reach out to us:
📧 Email: contact@mypingsolution.com
📞 Phone: +31 06 2713 4887

We are committed to ensuring your privacy and security while using Ping’s services.

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